Dalraddy Holiday Park Terms & Conditions

Dalraddy Holiday Park Terms & Conditions 2017-12-27T11:40:23+00:00

Booking & Payment
It is advisable to check availability before sending a deposit. In order to confirm a booking a £100 non-refundable deposit will be required per chalet or static caravan. For tents and tourers a non-refundable deposit of one night will be required on booking. Bookings without a deposit will only be held as a provisional booking for 7 days and will not be confirmed until a deposit has been received and cleared.

Subject to acceptance of the booking, the guest becomes liable for the full balance of the rental no later than 6 weeks prior to arrival. Should a booking be made within 6 weeks of arrival, full payment must be made at time of booking. Failure to pay the balance of rent by the due date will be treated as cancellation and any deposit paid will not be refunded.  Although you may have been allocated a pitch we reserve the right to move your booking to a similar pitch should unforeseen circumstances arise.

Please check that your booking details are correct before committing to this contract.  If you think there is a mistake in your booking please contact us by e-mail at dhp@alvie-estate.co.uk

Dalraddy Holiday Park reserve the right to change the terms and conditions at any time, all the latest terms and conditions will be online and available at request.

Dalraddy holiday Park acts as a letting agent to our Rental Chalets and Static Caravan owners.

Security Deposit
A refundable security deposit of £100 per chalet, country cabin or static caravan is payable  on arrival by way of a pre-authorised card transaction. You are responsible for any loss or damage and extra cleaning incurred as a result of your stay. The security deposit will be released back to you, less any deductions, the week after your departure.

Cancellations & Change of booking
In the event of cancellation, which must be given by e-mail to dhp@alvie-estate.co.uk , every effort will be made to re-let the property. Should the property not be re-let, the booking deposit will be forfeited. Should less than 6 weeks’ notice be given, the Guest is still liable for the balance of rent due and only if the period is successfully re-let will the Guest be released from paying the balance of rent due. Sympathetic consideration is given in cases of illnesses provided a Doctors Certificate is sent to us at the time of cancellation.  Tent and tourers must let us know in writing in the event of cancellation the booking deposit will be forfeited.  If you need to change your booking please be aware that there may be an admin charge.

If you leave Dalraddy Holiday Park early for any circumstances we would not refund for any unused nights.

Park Rules

Dalraddy Holiday Park staff is a family run holiday park and we ask that all noise to be kept to a minimum and no music to be played after 1000pm until 8am.  If anyone does not respect the park rules the staff at Dalraddy has the right to ask you to leave the park or refuse entry.  If any of these circumstances arise, no refund of monies would be given.

We are a wooded area so there is a strict no fires policy, disposable BBQ’s can be used but must be out by 10pm.  Staff at Dalraddy has the right to put any fires out or ask for fires to be extinguished.  If you do not respect this the staff has the right to ask you to leave the park.

Please keep to the speed limits of the park which are 10mph

If you have a dog they should be kept under tight control at all times preferably on a lead.  Please clean up after your pet; this should be bagged and disposed of in the bins provided for this purpose around the park.

Children are the responsibility of their parents/guardian and must be supervised at all times.  The play park is suitable for children 12 years and under.  No child should climb on the roof of the sliding frame.  If there are any breakages or perceived hazards in the vicinity of the play park, please report to a staff member.

Insurance
Guests are strongly advised to take out holiday insurance to cover loss or damage to personal effects and cancellation expenses. We insure our premises against fire etc. but under no circumstances can we be held liable to loss of damage of Guests property.

Arrival and Departure
Properties are normally let on a weekly basis from Saturday to Saturday, although alternative days & short lets are available at certain times of year. Check-in is between 3pm-5pm on the day of arrival. Check out time no later than 10.00am on the day of departure.  Tent and Tourers must depart their pitch by 12pm and Arrivals after 3pm.

Late Arrival

Please notify booking office on 01479 810330 in advance if your arrival is after 5pm or out with scheduled arrival times.  All late arrivals must collect their late arrival sheet from the late arrivals box and proceed to the pitch that is allocated on this sheet.  Failure to go on to the correct pitch may result in you being asked to move.

 

Security Gate

There is a security gate at the entrance that is closed & locked at 11pm and opened at 7am.

 

 

Vehicle Parking

Only one car is permitted to be parked beside a chalet/caravan. There is parking elsewhere on the site for additional vehicles.

Conditions of Tenancy
In no circumstances may the number of people occupying the property exceed the number shown in the details of the property. We reserve the right to refuse entry or revoke the booking if this condition is not observed. The property shall be used solely for holiday purposes and the guest shall not sub-let the hired premises, or any part of the hired premises, or any equipment from the hired premises. The guest shall allow the owner or his agent or employees entry to the premises for all reasonable purposes. The contract affected on confirmation of Booking relates to a holiday let only and is therefore not an assured tenancy in terms of the Housing (Scotland) Act 1988. This confers on the guest the right to occupy the property for the period agreed for holiday purposes only.

As we cater primarily for family holidays so unfortunately we do not allow stag & hen parties.  A person booking for such a party may be asked to leave in which case all payments made will be forfeited.

 

Breakages & Cleaning
Guests are liable for any damage that occurs during their occupancy. If you do damage or break anything please let us know as soon as possible so it can be repaired or replaced quickly with the minimum inconvenience to you or subsequent guests. Breakages will incur a charge. Guests should maintain the premises and contents in a clean and tidy condition and leave it in a similar condition on departure. In the event that the property is not left clean and tidy on departure, we reserve the right to make an additional charge to the guest to cover the extra cost of cleaning.

Linen
Bed Linen & bath mat are provided in chalets & static caravans. Guests should supply their own personal towels & kitchen towels.

Lost or Forgotten Property
We will return or hold on to any lost or forgotten property to you however you will reimburse us for the cost of postage.  Lost property will only be held for a short period of time.

Dogs are welcome on our site in certain accommodation, please enquire when booking. However we do ask that they are not left unattended & do not foul on the grounds. Dogs should be kept on a lead within the Park.  Please also do not permit dogs on the furniture or in the bedrooms.

WiFi

A Wifi connection is provided by the Estate for our guests use in the Park Reception area, in reception there is also use of a computer.  The Estate cannot be held responsible for the strength of the signal in either case nor if the connection becomes unavailable at any time.